Job Summary
- Location
- New York City, NY 10036
- Industries
- Computer Software
- Computer/IT Services
- Financial Services
- Job Type
- Full Time
- Employee
- Years of Experience
- 7+ to 10 Years
- Education Level
- Bachelor's Degree
- Career Level
- Experienced (Non-Manager)
- Salary
- 90,000.00 - 120,000.00 $ /year
Performance Bonus, 401k Matching, Dental, Health & Vision Full Paid, etc..
About the Job
The Company is a provider of low-latency connectivity and trading solutions for financial institutions and provides global trading solutions for every asset class. Their ability to deliver reliable software and exceptional services to their client’s (Investment Banks, Hedge funds, CTA, Sell/Buy sides firms, etc.) makes them a leader in their respective industry with offices in New York and 4 other continents around the world and growing.
As a result of their growth they are seeking a Production Engineer who will be responsible for ensuring that company’s hosted platforms are operating at the highest standards in terms of availability, latency, redundancy, Business continuity, etc... This position is very essential to the company in that s/he will be involved in the very beginning of each and every client project in order to ensure successful completion of on-boarding, and then support process at a later stage. Candidates should expect frequent and daily customer interfacing on or off-site.
Responsibilities & Must Have Skills
· Must have extensive experience monitoring platforms and providing Level 2 Support as well as ensuring proper daily start-up and stop of client’s platforms.
· Must have solid hands on experience working with FIX Protocol (Financial Information eXchange Protocol) along with very good knowledge of Networks and Systems (Linux and Solaris).
· Must be able to manage and provide daily operation status reports to customers, while resolving issues or qualifying alerts for further level support and analysis.
· Must be able to on-board and certify new clients (FIX, Screen or API clients).
· Must be able to perform implementations and Change Management.
· Must be able to deploy new client platforms and perform enhancements / upgrades according to client request or Service Level Agreements.
· Must have 3 to 4 years of experience in the area of Platform Management and Customer Support. (Excellent client services skills / client-service minded)
· Must be able to communicate effectively at all levels and explain technical concepts in simple terminology
· Must be very well organized and capable of prioritizing items to address them in the most effective way
· Must be a team player, capable of helping and being helped.
Client offers competitive base salary, performance-based bonuses along 401k with company matching, vacation days, full health, dental & vision benefits. And most of all, they look to promote from within and pride themselves in being a leader in niche market. Company is ready to hire the right candidate as soon as possible.
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