Job Summary
- Company
- F1 Solutions, Inc.
- Location
- Madison, NJ
- Job Type
- Full Time
- Temporary/Contract/Project
- Salary
6+ month right to hire- Job Reference Code
- NHD33m
About the Job
Network Support Help Team for Consumer Products firm-Industry Leader in Madison NJ seeks help desk/support agents for a high-volume/busy desk.
Work is Help Desk support web/phone/email work supporting national offices & branches of the above companies.
# Support/Help desk agents may resolve issues such as: password issues,
# Local vs Global/Network printing problems, peripherals
# Remote Access {RAS-VPN}
# log-ins, IDs, Access issues, etc
# for more difficult issues you will escalate calls to the appropriate group (WEB team, Network admins, etc).
# Support multiple domains consisting of approximately 40,000+ end users.
# Reset end user passwords for network and proprietary applications
# Provide timely, courteous web, phone & email support to users on a variety of software applications (MS Office including Word, Excel, Outlook), Internet Explorer, etc
# Support proprietary applications
# Record call information/diagnosis, resolution, etc in ticketing system.
# Troubleshoot connectivity issues including single workstation, printers, entire site/branch, or application using Windows Remote Desktop Connection, VNC Viewer, or Microsoft Netmeeting.
# Handle severity one issues as required including WAN/LAN troubleshooting.
# Ability to multi-task necessary in this high volume environment,
# Ability to update help desk database.
# Support Network peripherals-printers, etc;
# Resolve issues with OUTLOOK (key), MS Office, Web tools-Internet Explorer, Windows NT/XP/Vista/7, MacAfee Antivirus, Exchange, etc
# Support/Help desk agents may resolve issues such as: password issues,
# Local vs Global/Network printing problems, peripherals
# Remote Access {RAS-VPN}
# log-ins, IDs, Access issues, etc
# for more difficult issues you will escalate calls to the appropriate group (WEB team, Network admins, etc).
# Support multiple domains consisting of approximately 40,000+ end users.
# Reset end user passwords for network and proprietary applications
# Provide timely, courteous web, phone & email support to users on a variety of software applications (MS Office including Word, Excel, Outlook), Internet Explorer, etc
# Support proprietary applications
# Record call information/diagnosis, resolution, etc in ticketing system.
# Troubleshoot connectivity issues including single workstation, printers, entire site/branch, or application using Windows Remote Desktop Connection, VNC Viewer, or Microsoft Netmeeting.
# Handle severity one issues as required including WAN/LAN troubleshooting.
# Ability to multi-task necessary in this high volume environment,
# Ability to update help desk database.
# Support Network peripherals-printers, etc;
# Resolve issues with OUTLOOK (key), MS Office, Web tools-Internet Explorer, Windows NT/XP/Vista/7, MacAfee Antivirus, Exchange, etc
Help desk ticket system exp necessary,
# Html a plus as support is also web based.
# Crystal Reports exposure/experience a big plus.
# Crystal Reports exposure/experience a big plus.
Spots open due to fulltime conversions, expansion/acquisitions and Promotions to Desktop, Exchange, etc teams,
- We do Not charge a fee when you go fulltime so it works well for you and the client
Pay is 19 hr for regular hours and 28/hr for approved overtime
Interested parties, kindly forward a WORD resume and your acceptance of the above rate.
Send to NANCY LAN
@
Resumes@F1Solutions.com
Thanks!
Nancy
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