Job: Repertory Representative

In an effort to provide superior service to our internal and external customers, the Repertory Representative is responsible for the analysis, research, reconciliation and maintenance of the ASCAP repertory. As a result, ASCAP members and foreign affiliated parties are payable with each quarterly distribution. 

• Perform research and update work records based on the quality review of works at first performance.
• Take appropriate action related to works and agreements in an effort to resolve member inquiries.
  • This includes but is not limited to work updates, resolving registration discrepancies, and submission of royalty based adjustments.
• Follow-up on inquiry assignments and respond to all phone calls and e-mail in line with department guidelines.
• Participate in quality control checking projects.
• The team member provides assistance outside the normal workload and is expected to identify & recommends quality based improvements.
• They are expected to provide administrative support for the team by preparing team totals, facilitate meetings, taking minutes, and supporting new team members.

Job requirements:

Qualifications & Requirements:
 

·          Follow written guidelines to resolve routine copyright related questions and refer uncertain matters to higher level staff.

·        Customer service oriented.

·        Basic Math skills.

·        Ability to deduce resolutions by using ASCAP data and logical problem solving skills. 

·        Ability to communicate professionally in writing and on the phone.

·        Ability to use MS Access and generate reports.

More Info and Application