City: Manhattan, NY
Job ID: 25041
VNS CHOICE is a comprehensive, managed long-term care program for adults 65 and older who wish to remain in their own homes with long term care services for as long as possible. We are seeking talent for the opportunity described below.
Provides efficient and courteous customer service through telephone contact. Articulates general program information to the community and resolves and documents customer complaints or refers to higher levels. Monitors customer service activities and performance, and maintains member and member-related records. Displays VNSNYs care and commitment to its members and patients by creating a positive customer experience. Works under general direction.
Education: High School Diploma or equivalent required. Bachelors Degree in Communications, English, Public Relations or related field, or the equivalent preferred.Experience: Minimum of two years customer service experience required, preferably in a health care setting. Excellent oral/verbal communication and customer service skills required. PC skills including Microsoft Office required. Bilingual skills may be required as determined by operational needs.
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