Job Summary
- Company
- Five Guys Burgers
- Location
- New York, NY 10010
- Industries
- Restaurant/Food Services
- Job Type
- Full Time
- Employee
- Years of Experience
- 1+ to 2 Years
- Career Level
- Manager (Manager/Supervisor of Staff)
- Salary
- 25.00 - 60.00 $ /year
Bonuses, Growth, Insurance Options
About the Job
Five Guys Burgers and Fries in Manhattan is looking for Assistant Managers and Shift Leaders to join a growing team. We currently have 10 stores, and have a contract to open 25 within the next few years. We offer tremendous amount of growth for those who are interested. Additionally, we belong to a larger hospitality group that offers even more options for movement and growth.
Assistant Manager
• We are looking for Assistant Managers who will have the overall responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's absence, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned.
Experience
• Must have two or more years as a supervisor in the food industry
Essential Duties and Responsibilities:
• Maintains fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
• Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
• Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
• Assists General Manager in recruiting, interviewing, and hiring team members
• Conducts performance appraisals, takes disciplinary action, motivates and trains
• Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
• Ensures food quality and 100% customer satisfaction
• Ensures complete and timely execution of corporate & local marketing plans
• Performs day-to-day responsibilities such as using cash register, operating grill and sandwich maker, taking customer orders, etc., as needed.
• Trains to gain the skills and experience necessary for promotion to General Manager
• Other duties as assigned by General Manager
Job Title - Shift Leader
• You are responsible for the store while you are on duty and we expect you to run the store safely, professionally, while keeping the store at the highest standards set by Five Guys. We expect you to be agile in your day to day schedule to accommodate unforeseen needs at the store. You will be responsible for keeping the store at the highest standards of cleanliness, quality of food we serve, and service to our customers.
Financial and Standards:
• Utilize Profitability Report/Payroll to track sales and payroll daily. Always look for opportunities to improve sales while staying proactive with the schedule. Exercise payroll control.
• Profit: Our cleanliness, quality, and service directly reflects our customers and their experience which ultimately plays a major role in our profits
• COGS: Be diligent in your product usage, product count to ensure we are minimizing the waste of food while keeping the high standards of quality.
• Secret Shop: Maintain an average of 95% or above.
• Steritech: We expect to score 2 points above our national average. YOU MUST BE STERITECH READY EVERY DAY AND EVERY SHIFT.
Daily Operations, Training and Conduct:
• Communicate all issues regarding staff, customers, and operational issues to General Managers and Assistant Manager immediately.
• In charge of keeping crew member’s professional at all times while addressing any conduct issue and communicating them to General Manager and Assistant Manager.
• Teach proper Five Guys operational procedures to all employees.
• Cleaning Calendar: Make sure all duties assigned for the day you are working are complete. Must check off completed cleaning items after completion.
• Make sure the store is Steritech ready every day. Teach proper Steritech guidelines to crew members. It’s your responsibility to learn all guidelines on Steritech.
• Maintain a high standard of cleanliness (this directly affects customer’s perception).
• Balance registers to avoid any major shortages and overages. Communicate any discrepancies immediately.
• Check dates on bread before the start of each shift.
• Perform a walkthrough of the store, including patio and dumpster areas.
• Ensure that Time Temperature Log book is being filled out correctly on every shift.
• Make sure that all employees are wearing slip resistant shoes at all times.
• Make sure all employees are entering employee meals with a large drink and following proper Five Guys employee meal procedures.
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