Job: Client Service Representative

About Us EverBank is creating a new way of banking by delivering to customers around the country a unique range of banking, lending and investing opportunities. Never one to settle for banking as usual, we've always worked hard to bring something better to the table for our customers. This approach has served us and them well through the years. Our diverse and innovative product line inspires customers to consider long-term financial strategies to achieve their goals. From award-winning banking products to sophisticated, unique investing opportunities via currency and precious metals products, we're always seeking new ways to offer value to our customers. It's an effective approach that generates deep customer relationships. The results? EverBank is a remarkable story of growth, stability & innovation.

Client Service Representative Position Details We are delighted that you have chosen to explore the career opportunities available with EverBank! This position is conveniently located at 11 Oval Drive in Islandia, NY! Primary CharacteristicsThe purpose of this position is to service, inform and assist Everbank customers providing an exceptional customer experience. Essential Functions• Maintain quality service to all customers by answering product and service questions; cross-selling related products and services and being courteous and responsive to all customer's' needs • Maintain customer records by verifying and updating account information • Resolve product or service problems in a timely manner by listening, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting the solution, following up with the customer • Maintains bank operations by following establish policies and procedures; reporting needed changes; complies with Federal, State, and Local Banking regulations • Contributes to team effort by answering customer phone calls in a timely manner; by completing all duties as assigned • Takes ownership in problem resolution Minimum Qualifications: (Knowledge, Skills and Abilities)• Basic math, clerical and typing skills • Full knowledge in the use of a personal computer • Ability to handle multiple tasks while maintaining a high level of service • Ability to understand and retain product and service knowledge • Effective verbal and written communication skills. Capable of tailoring communication to each unique situation. Active listener and good with probing to clarify any ambiguity Training and Experience• High School Diploma or equivalent • 2 years or more experience in a customer service or call center environment • Call Center experience is preferred • Banking customer service experience is preferred Pre-Employment Screening Includes: • Credit Check • Criminal Background Check • Drug Screen – after offer of employment is extended and before start date • Past Employment Verification • Social Security Verification Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time. Please be sure to mark our "careers" page as a favorite place on your computer and visit often. We update it any time a position opens or closes, meaning that it is updated most weekdays. EverBank is an equal opportunity employer. No employee or applicant for employment will be discriminated against because of race, color, religion, national origin, physical or mental disability, age, gender, sexual orientation, genetic information, veteran’s status, or status as a disabled veteran or veteran of the Vietnam era. EverBank is not seeking assistance or accepting unsolicited resumes from search firms for employment or contractor opportunities. Regardless of past practice, all resumes submitted by search firms to any employee at EverBank via e-mail, the Internet, or directly to hiring managers at EverBank in any form without valid written search agreement executed by the VP, Talent Acquisition for that specific position will be deemed the sole property of EverBank, and no fee will be paid in the event the candidate is hired by EverBank as a result of the referral or through other means. Company: EverBank Location: Long Island, NY 11749 Status:  Full Time Job Category: Customer Support/Client Care Career Level: Entry Level CONTACT INFORMATION Company: EverBank Reference Code: 4007923M53 Send this Job to a Friend View all jobs for EverBank

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