Job Summary
- Company
- Align Communications Inc.
- Location
- New York City, NY 10004
- Job Type
- Full Time
- Employee
- Years of Experience
- 1+ to 2 Years
- Career Level
- Experienced (Non-Manager)
- Salary
Base Salary, Comprehensive Benefits, Progressive Bonuses, and Paid Training- Job Reference Code
- 1407
About the Job
Position Overview
Align is offering an exciting growth opportunity for a highly motivated Trading Floor Support professional with strong customer service skills. We seek a customer service focused desktop support professional who is comfortable working in a trading floor environment. This candidate must be self-starter that is reliable and able to effectively maintain a high level of service in a fast paced environment. This position will report to Align’s Managed Services Practice which provides monitoring and support services for IT assets. This is
- This position will be based out of our New York City Office but will require work to be regularly performed at client locations throughout the New York metropolitan area.
- Some travel may be required
- This position could potentially be a contract to hire position
- A full-time position offers comprehensive benefits, a competitive salary, paid training and progressive bonuses
Responsibilities
- Respond to Trading Floor and other end users desktop support calls
- Work closely with clients possessing varying levels of IT knowledge and provide technical support for users, including IP Phone, Desktop, Connectivity, and Desktop Applications (MS Office) related issues
- Troubleshoot general pc hardware, laptop, printer and peripheral issues and ensure all are in working order and efficient
- Support, install, upgrade, remove all desktop applications all Microsoft, third party and internally designed applications as needed
- Coordinate with other Desktop Engineers to install, upgrade, repair, and replace user workstations (hardware and software) as well as create and deploy desktop images from scratch
- Inventory control of hardware and peripherals
- Basic Network troubleshooting may be required
- Follow defined operating procedures to ensure that clients, systems and information are properly followed
- Identify/Complete problem and perform direct follow up / hand off to appropriate area(s) of responsibility regarding remediation where appropriate
- Interface with other elements of the client support structure including tracking client issues, updating client tickets and ensuring closure
- Log calls in problem tracking system accurately and thoroughly with comprehensive detail
- Review open problem tickets daily. Follow up with open work orders
- Coordinate and support all internal user moves as needed
Qualifications
- Ideal candidates will have a Bachelor Degree with a minimum of 2 years of desktop and trading floor support experience in the Financial industry
- Desktop Operating Systems MS Windows XP and Windows 7, prior migration experience highly preferred
- MS Office 2007 and Office 2010
- PC hardware & terminology, with solid experience rebuilding workstations
- Helpdesk Ticketing systems
- Some working knowledge of Market Data and/or Electronic Trading applications with connectivity to external trading applications such as: Bloomberg, Tradeweb,eSpeed, MarkItWire, Thompson One, Fidessa. Advent Geneva, Reuters, Nyfix, FactSet, Traders Console, and/or MacGregor required
- Ideal candidates will possess experience with most of the following:
- Basic MS Windows knowledge of Server 2008 including Active Directory.
- Basic MS Exchange 2007/2010
- Print Server
- Symantec BackupExec
- Antivirus Spyware and Firewall applications.
- Remote Connectivity tools
- General IP networks and ethernet network topology concepts
- Symantec Ghost
- Cisco VPN Client
- Blackberry handhelds and server
- Cisco VOIP phones.
- IPC Trading Turrets.
- RSA and Secure ID's.
- TCP/IP, DNS, Internetwork Infrastructure / Technology, and IP informational tools
- Microsoft MSDST Certification is desired
- Excellent communication, follow through, customer service and relationship building skills required
- Must be able to present a “can do” attitude to end users
- Strong interpersonal skills with the ability to interact with all levels of staff including senior management
- Strong critical thinking, problem solving and troubleshoot skills with an emphasis on providing solutions promptly and courteously
- Must be attentive and detail oriented with strong organizational, time management and multitasking skills
- Able to work as a team as well as independently with minimal supervision
- Able to occasionally accommodate a flexible work schedule such as nights, weekends, or holidays as required
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